At LevelUp IAS, we are committed to providing quality education and ensuring student satisfaction. However, we understand that situations may arise where a refund is necessary. Below are the guidelines for our refund policy:

(1) Refund Eligibility

• • Full Refund: Students are eligible for a full refund if they withdraw from the course within the first 7 days after the starting date of the course. The request must be submitted in writing.
  • Partial Refund after 7 days:
    • General Studies Foundation Program: If a student withdraws after the commencement of the course, then they are eligible for the refund on the pro-rata basis. The details of pro-rata basis are as follows:
      • Day 8 to Day 30: Maximum of 75% Refund eligible
      • Day 30 to 50% course duration: Maximum of 50% Refund eligible
      • After 50% course duration: Zero refund
      • Note: duration is measured from the day of commencement of the course and not from the date of admission.
    • All other courses with price above Rs 10,000 (exclusive of GST): If a student withdraws after the commencement of the course, then they are eligible for the refund on the pro-rata basis. The details of pro-rata basis are as follows:
      • Day 8 to Day 30: Maximum of 75% Refund eligible
      • After Day 30: Zero refund
      • Note: duration is measured from the day of commencement of the course and not from the date of admission.
  • Zero Refund: Please note that a student is considered completely ineligible for refunds under following circumstances:
    • If the price of a course is less than or equal to Rs. 10,000 (exclusive of GST)
    • If admission is done at a discounted price or during promotional offers,
    • If admission is done with a partial payment plan with an installment facility.
    • It the course is a transferred course from some other original course.
    • If the courses are already-recorded modules, then such courses are not eligible for any kind of refund.

(2) Procedure to Request a Refund

• • All refund requests must be submitted in writing via email to info@testing.levelupias.com.
  • No request made verbally, in person, on phone call, through messages or over any social media platform will be entertained. Only duly emailed requests will be entertained.
  • The request must include the student’s name, course name, date of enrolment, and the reason for requesting a refund. Also, a student must attach any additional supporting document of evidence required.
  • The date of refund request will be the date on which all the valid documents are received by the institute, which are needed for the approval.

(3) Processing Time

• • Institute will take upto 15 days to process the request of the refund, upon complete reception of all the necessary information.
  • Thereafter, the refunds will be processed within 15 business days from the date of the refund request approval.
  • The refund will be issued using the original payment method unless otherwise agreed upon.

(4) Non-Refundable Fees

• • Registration fees, administrative charges, and any other non-tuition fees are non-refundable.

(5) Policy on Course Transfers:

(a) Transfer Type: This policy applies to the following types of course transfers:

• • • • From an online course to an offline course.
      • From an offline course to an online course.
      • From one course to another course.
      • From one individual to another individual.

(b) Transfer Fee: A flat fee of Rs. 10,000 will be charged for any course transfer, regardless of the type of transfer or the specific course involved.

(c) Payment Terms: The transfer fee must be paid in full at the time of the transfer request. The transfer will not be processed until the fee is received.

(d) Non-Refundable: The transfer fee is non-refundable, even if the transfer is later canceled by the student.

(e) Eligibility: Transfers are subject to availability and approval by the institute. The institute reserves the right to deny transfer requests based on course capacity, scheduling conflicts, or other relevant factors.

(6) Amendments

• • LevelUp IAS reserves the right to amend this refund policy at any time. Changes will be available for the students through the official website.

For any questions or concerns regarding this refund policy, please contact our administrative office at Contact Us.